Showing posts with label Functionality. Show all posts
Showing posts with label Functionality. Show all posts

Thursday, May 22, 2014

7 Critical Issues Regarding LinkedIn (Part 6 of 7)


Issue #6: Will the rising cost of a Recruiter Corporate account price independent recruiters out of the market?

LinkedIn was built by recruiters.  It was not built by the millions of individuals who have a few connections (more than 1/3 of LinkedIn® members have one or fewer connections); it was built by recruiters with thousands of direct connections.

Even today, if all recruiters closed their accounts, LinkedIn would be a shell of itself and the networks of its members would shrivel. 

Unfortunately, by pricing their flagship Recruiter Corporate at $8,639.40 per year, most recruiters who do not already have a Recruiter Corporate account cannot afford the price of entry.

So while large corporations, through volume discounts might pay $1,500.00 per year per account, the little guy takes a beating.

True, LinkedIn offers lower-priced products – but, they also offer fewer features and are less effective.

LinkedIn is also reducing the capabilities with the Recruiter Corporate account.  Earlier this year they started charging for InMail messages sent through Recruiter to group members.  For recruiters who heavily use InMail this represents a significant price increase without raising the base price. 

In 2013 they removed a key sorting feature, making it more time-consuming to identify potential recruits. 

It’s fair to say that if LinkedIn continues to see itself as a monopoly, and set its pricing accordingly, when the old guard recruiters retire you will know why it’s tough to find a knowledgeable recruiter.

Solutions


What can LinkedIn do?


Plenty.  They could start by re-instating features of the Recruiter account that they have removed. 

From a pricing standpoint, I don’t think they care if independent recruiters can afford it, if they can find enough corporations who are willing to commit.  So far, that doesn’t seem to be a problem as their Talent Solutions products are growing at a faster pace than the rest of LinkedIn and will exceed $1B in sales in 2014.

As a public company, LinkedIn answers to Wall Street.  Wall Street wants results today, not in 2019.  If LinkedIn’s growth levels out, the more pressure there will be to raise prices even further. 

If they continue to grow, they won’t be reducing prices – why should they?  If their growth should slow, there will be more pressure to raise prices to satisfy Wall Street. 

They won’t be reducing prices until there is an alternative to LinkedIn.


What can individual members do?


Unfortunately, existing recruiters can’t realistically protest by cancelling their account – the price for re-entry would be much steeper AND since their data in their Recruiter account cannot be exported, all of their data in the account would be lost.  In addition, Recruiter account contracts are for one year – they would still have to pay for the remaining months even if they were not using it.

Regardless of the type of account a recruiter may use - anywhere from a free account up to Recruiter Corporate, almost all recruiters use LinkedIn because it is a treasure trove of potential clients and candidates.  Even though larger companies have a significant price advantage, the independent recruiters will continue to use LinkedIn until there is a better option.

Thursday, April 24, 2014

7 Critical Issues Regarding LinkedIn (Part 3 of 7) - Functionality


Issue #3: Functionality can be dramatically improved


Utilizing LinkedIn every day and watching it evolve; I get the impression that when LinkedIn creates an aspect of their application, they get it up and running, and walk away from it.  Years later they have done nothing to improve its functionality.  By doing this, its users miss out on many opportunities. 

Several examples where functionality can be improved in the existing app, are: Industry, Location, ZIP/Postal Code, and Function.

Industry

Why are the members of LinkedIn limited to selecting one industry to use on their profile?  Recruiters are torn between choosing “Staffing and Recruiting” and at least one other industry they may recruit in.  Others may be just as limited.

If you work for LinkedIn what is THE industry you are in?  Apparently LinkedIn employees have a difficult time selecting THE industry, as well.  Running a search for current LinkedIn employees in the San Francisco Bay area, the 3,938 profiles are associated with no less than 15 industries!  Here is the list:


Clearly, LinkedIn is aware of the problem.

It is understandable for there to be a limit on the number of industries a person can select for their profile.  Without a limit, some members would list numerous industries and diminish the value of the Industry selection for everyone, but one is not enough.  Job-hunters, especially, need more flexibility.

Location

Similar to “Industry”, each profile is limited to one “Location”.  For many people, perhaps the majority of LinkedIn members, this is adequate.  But what if you just lost your job in St. Louis and are open to opportunities in St. Louis, or moving back to your hometown, Nashville, TN.  The way LinkedIn is structured, you have to pick one location, or the other – or create a duplicate profile.  Neither of these options is good for LinkedIn members.

ZIP/Postal Codes

Trusting that LinkedIn search results are geographically accurate is basic to using LinkedIn.  If you request “Engineers” in the “Automotive Industry” within “25 miles of ZIP Code 48231”, you expect to get all profiles matching your selections.  In general, I trust that LinkedIn will return profiles within a certain radius of a given ZIP/Postal Code.  But when it doesn’t recognize legitimate ZIP Codes that I stumble across, I wonder what else is wrong with LinkedIn’s search capabilities – and you should, too!

Case in point: ZIP Code 33473 in Boynton Beach, FL.  ZIP Code 33473 exists.  33473 is not a new ZIP Code, it has been in use for several years.  LinkedIn members live in ZIP Code 33473.  You can find it on Mapquest.com, maps.google.com, even homedepot.com.  It seems ZIP Code 33473 exists everywhere but on LinkedIn.com. 
This is one example of search issues on LinkedIn.  What none of us know is how many ZIP Codes LinkedIn is not recognizing, or calculating properly.  We don’t know what we are missing!

Functions

Yes, Functions.  Functions are used by recruiters to quickly search for people who perform a specific function in their job.  To the best of my knowledge the list of Job Functions has not changed in the past several years.  I don’t know which Functions LinkedIn launched with, but today they are woefully inadequate.  For a website that is largely a career site, it is embarrassing.

Most LinkedIn members have never seen the complete list of Job Functions since it is only available with premium memberships, so here it is (ignore the numbers to the right of the functions):


That’s it - 26 “Functions”.  The U.S. Department of Labor lists hundreds of occupations on its website: Dept of Labor Occupations.  The DOL “occupations” are similar to LinkedIn’s “Functions” and help show the inadequacy of LinkedIn’s categorization of “what we do”.

Within the Function structure on LinkedIn:

  • A night watchman is the same as a Four-Star General;
  • A home health delivery man is the same as a Neurosurgeon, and;
  • A legal assistant is the same as the Attorney General;

LinkedIn can do better.


The Solutions

Members need to make sure their profile appears in search results using a 10-mile radius of the ZIP/Postal Code they use for their profile.  If their profile doesn’t appear, they should contact LinkedIn and explain the issue.  Beyond making sure their profile appears properly in search results, individual members need to do the best they can within the limits offered by LinkedIn – which is not much of a solution. 

One thing should not be overlooked – LinkedIn would be nothing without its members.  The more noise members make about these functionality issues, the more likely LinkedIn is to do something about the problems.  If you feel the issues that have been raised in this blog are things that you would like to see addressed by LinkedIn, let them know about it.  Just click on the “Send Feedback” link on the bottom of most LinkedIn pages and let them know your thoughts on their services.

What can LinkedIn do?

The first three issues should be fairly simple to fix for LinkedIn: 

  • Add another selection for “Industry” and “Location” and make them searchable. 
  • Thoroughly investigate the ZIP/Postal Code issue and straighten it out.  If Home Depot can, LinkedIn can.    

The fourth issue – having only 26 Job Functions, is much more of a challenge as they would have to determine which functions to add, then adjust their algorithm to properly identify and assign the functions to member profiles.  This would be a massive undertaking, but the end result would make LinkedIn a much more functional app – which would be great for LinkedIn members and ultimately great for LinkedIn.

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